We want your experience with Tech Fly to feel safe, respectful and transparent. Here’s how we look after your privacy and security at every stage.

Before your appointment

• Please back up your device (iCloud, Time Machine, or another backup).

• If you’re unsure how to back up, let me know in advance — we can plan time to do it together.

• By booking a session, you give consent for me to view and access parts of your device as needed to help you.

• You are always welcome to ask what something is before we tap or change it.

• Have your charging cables handy — updates and downloads can use battery.

• If you are worried about scams, suspicious emails, or security issues, please bring details along so we can review them together.

• Please ensure you are comfortable having me see certain information (photos, emails, account settings, etc.) as part of supporting you.

• If there’s anything you don’t want me to see, just tell me ahead of time — we will always respect that.

During your appointment

• You stay in control of your device — I explain what we’re doing and why, before making changes.

• You can say “stop” or “no thank you” at any time.

• I treat any personal information on your device as confidential.

• I will not read your private messages, emails, or documents unless you ask me to.

• Sometimes I may need to see a password briefly — this will stay confidential.

• Wherever possible, we set up strong security and two-factor authentication together.

• I never keep copies of your files, photos or documents.

• Technology is never 100% predictable — while I take great care, Tech Fly is not liable for data loss, device damage, or software issues that may occur during or after changes (another reason backups are important!).

• If something feels uncomfortable or confusing, please say so — we’ll pause and talk it through.

After your appointment

• I log out of any accounts I accessed and close any session tools used.

• I do not keep your passwords or store your information.

• You are welcome (and encouraged) to change any passwords that were used during troubleshooting.

• If you notice anything unusual after our session, please contact me so we can review it together.

• You can ask questions at any time — learning takes repetition and that’s completely normal.

• If your package includes scam support, you can use the Emergency Scam Email for urgent concerns.

• I may keep general notes about the work completed (for future support), but never personal content such as messages, photos, or private documents.

• Your privacy, dignity, and trust remain our priority — even after the session is finished.

Final reminder

Backing up your device, asking questions, and speaking up if something doesn’t feel right will help us keep your technology safe and your experience positive.

Thank you for trusting Tech Fly — it’s an honour to support you.